Refund & cancellation policy.

1. Scope

This policy applies to rent payments collected through RentPayment by an agency and disbursed to a landlord’s bank account. It forms part of the terms of service.

2. Cancellation before collection

A payment can be abandoned at any point before it is submitted to the payment gateway; nothing is collected and nothing is charged. Once the gateway has captured the payment, the transaction proceeds to disbursement and is handled under the sections below.

3. Automatic reversal on a confirmed failure

If a disbursement is confirmed failed by the bank, the amount is credited back to the agency’s wallet automatically. No ticket is required. The bank’s reply and the resulting reversal are both recorded against the transaction, so the reason and the timing are on record.

A transfer still pending at the bank is not a failed transfer. Reversals are triggered by a confirmed failure, not by delay.

4. Treatment of charges

Service charge, distributor margin, agent margin and GST are calculated on the collected amount as shown before confirmation. Where a transaction is refunded, the treatment of those charges follows your agreement.

5. Payments sent on incorrect details

The beneficiary account is verified against the bank before any transfer, and the name the bank returns is stored. Where a transfer nonetheless reaches an account you did not intend, the recovery route runs through the receiving bank; we supply the recorded transaction evidence, including the bank reference (RRN), to support that process. Recovery of funds credited to a valid account cannot be guaranteed.

6. Raising a refund query

Quote the transaction ID. With it we can read the complete recorded history of the payment, including the exact bank reply. If the answer does not resolve the matter, use the grievance redressal route, which has a named officer and defined response times.

Questions about this document go to support@mos-world.com or 022 4238 3838. Postal address: 12th Floor, First Avenue Building, Goregaon–Mulund Link Road, Above Kia Motors, Malad West, Mumbai, Maharashtra 400064.