Senders and beneficiaries
Register the tenant and the landlord once, as reusable master records.
RentPayment · Help centre
Help centre.
Task-by-task guidance for the screens you use most. Everything below assumes you are signed in with your agent code.
Collecting a payment
Choose the method the tenant wants, and check the split before confirming.
Refunds and failures
What happens when the bank confirms a transfer could not be completed.
Receipts and records
Find, print and interpret the proof behind a transaction.
Register a sender
Add the tenant paying the rent with their name, mobile number and email. The mobile is confirmed by OTP before a payment can be raised against it. The record is reusable, so next month’s rent does not need re-entry.
Add and verify a beneficiary
Enter the landlord’s bank, account number and IFSC. The account is checked against the bank; the name the bank returns is stored, and that is the name printed on receipts. If the bank cannot confirm the account, no transfer is attempted.
Collect a payment
Choose the method the tenant wants to use — credit card, debit card, UPI, netbanking, wallet or EMI. At ₹50,000 and above, PAN verification of the sender is required before the payment proceeds.
Read the charge split
Before you confirm, the summary itemises the service charge, the distributor margin, the agent margin and GST from the rate card that applies to that method and card type, then shows the exact amount that will reach the landlord.
Track a refund
If the bank confirms a transfer failed, the amount returns to your wallet automatically. The refund appears as its own entry in that transaction’s history, alongside the bank’s reply that triggered it. A transfer still pending at the bank is not a failure.
Find and print a receipt
Every transaction produces a printable receipt with both parties, the bank, a masked account number, the bank reference (RRN), the order ID and the live status.
Nothing here matches your problem?
Have the transaction ID ready — a specific ID gets a specific answer. Support: support@mos-world.com · 022 4238 3838. For anything you want treated as a formal complaint, use grievance redressal.